| - You can use your contactless debit card or Android smartphone and debit card PIN to withdraw cash securely at a Barclays cash machine that’s set up for this. To do this, your Android smartphone needs be registered with our app
- You can order a high-contrast, tactile debit card that helps you identify, read and position your card correctly in any cash machine. We offer 12 colour designs, each with a notch on one edge and an optional bright stripe and arrow
- Our audio cash machines help you withdraw cash and use other services, such as getting a balance, topping up a mobile phone or ordering statements, safely and independently
- You can plug headphones into our cash machines to hear spoken instructions
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| - Our app and Online Banking service are fully accessible. You can change the size of the text, adjust the colour contrasts on-screen and use Voiceover technology. They meet Web Content Accessibility Guidelines and have been independently accredited by AbilityNet
- If it’s more convenient, you can pay cash and cheques into your personal current account, and withdraw cash using your debit card and PIN, at your local Post Office
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| - We can send anything we normally send you by post in a format that suits you, like Braille, large print or audio
- Our ‘Banking Made Clearer’ brochure has been written in partnership with the British Institute of Learning Disabilities. It uses clear language and illustrations to explain how you can carry out your everyday banking. Ask for a copy in a branch, download it from our website, or call us and ask for it
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| - If you have our app, you can contact a Barclays adviser in a variety of ways, simply and securely. Our Direct Call service puts you straight through to someone, or you can use our instant messaging Live Chat service. If your smartphone offers it, you can use Touch ID or Face ID to log into your app securely so you don’t have to go through any other verification
- If you use British Sign Language (BSL), you can talk to a colleague in a branch or by phone, straight away, using our SignVideo service. It securely connects to a BSL interpreter who can translate the sign language to one of our colleagues
- If you find it difficult to remember password information, we can confirm your identity using voice recognition technology when you call us, so you don’t have to go through security questions
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Allowing someone else to help you use your account
| - We can help you add someone you trust to manage your accounts, even if you only need this for a short time. There’s no need to register this with an authority – you can choose what the other person can do on your behalf, and cancel this at any time. If you’d like something more formal, Power of Attorney lets you plan ahead for the future, and get longer-term help to manage your account
- If you’ve been appointed to help someone else manage their account, perhaps through a Court of Protection or Appointeeship, you can find out more about having access to someone else’s account by looking at ‘Third-party account access’ on our website, which tells you more about what you need to know and do
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