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Think you’ve been a victim?

How to report fraud or a scam

Get in touch with us right away if you think you may have paid a scammer, or you’ve seen suspicious activity on your account. Here, you’ll find the numbers you need, the next steps to take, and what we’ll do to help.

Contact us

There are different numbers to call depending on whether you’re reporting fraud or a scam, and where you are. You can find the numbers you need below.

If you think you’ve been targeted by a scam and have lost money, call us straight away. You can find the number you need below.

What is fraud?

Fraud is when someone steals your bank or personal details, and uses them to authorise a transaction from your account without you knowing. It’s a transaction you don’t recognise.

What is a scam

A scam is where you’re tricked into making a payment to a scammer, who steals the money. Scammers impersonate people and organsations you trust, using emails, phone calls, and texts that seem genuine.

Report a fraud

Calling from the UK?

  • Debit card fraud 0800 3891 6521
  • Barclaycard fraud 0800 318 665
  • Any other type of fraud 0800 3891 652

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Calling from overseas?

  • Debit card fraud +44 160 452 9410
  • Barclaycard +44 1452 828 309
  • Any other type of fraud +44 160 452 9410

Fraud – the next steps

1. Before you call

Check your statements and find the transactions you’d like us to investigate, so you can report them all in one go.

2. Once you’ve reported the fraud

We’ll give you a reference number and then investigate the fraud. We might give you a temporary refund.

3. We’ll contact you with an update

You’ll usually hear from us within 7 days. If we need to write to you, it could take an extra 3 to 4 working days.

4. We might send you a disclaimer form

You’ll need fill it in and send it back within 10 working days. If you don’t, we’ll take any temporary refund you’ve had back out of your account, and close your case.

Report a scam

Calling from the UK?

  • UK bank account transfers and cash withdrawals 0345 050 45851 
  • International bank account transfers 0345 975 7575
  • For advice on payments made on your debit card 0345 734 5345

Calling from overseas?

  • +44 2476 842 099 for payments made on your debit card

Scams – the next steps

1. Call us

You’ll need to share the details of the scam, the account details you sent the money to, and any contact details you have for the scammer.

2. Send us any evidence you have

It’ll support your claim and help us get the right outcome.

3. We’ll investigate

We’ll review any evidence you’ve given us, and investigate the scam.

4. We’ll contact you

We’ll contact you within 15 days to either let you know the outcome, or to ask for more information.

If we need more than 15 days, we’ll let you know. 

Common questions about reporting fraud

Common questions about reporting scams