Blind or visual impairment
Practical ways to make banking easier if you’re blind, have sight impairment or difficulty reading.
Accessibility and disability
Supporting the needs of all our customers
Our services
Deaf, hearing loss or speech impairment
How we can help make banking easier if you’re deaf, hard of hearing or have a speech impairment.
Mobility or dexterity impairment
Tools you may find useful to access our branches and services.
Neurodiversity
We offer services to reflect the fact that people learn and understand information in different ways.
Living with illness or disability
How to get the right support with your finances and for your wellbeing
Third-party access to bank accounts
There may be circumstances – now or in the future – where you or someone else will need a bit of help with managing money. There are many types of third-party access available, so it’s important you choose the right one.
Other services and information
Changing your settings
If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.
Our guides
Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure [PDF, 3.74MB].
Also, our ‘Banking Made Clearer’ quick reference guide [PDF, 6.13MB] was written in partnership with the British Institute of Learning Disabilities. It uses simple, clear language with lots of imagery.
Contact us
Our ambition is to become the most accessible bank. This is an ongoing process so please let us know if you have suggestions of what more we can do.
SignVideo
If you use BSL (British Sign Language), talk to us safely and easily through our SignVideo service.
Send us a message
Get help with your banking when it's convenient for you.
Find a branch
If you prefer a face-to-face service, come and see us. Search for branches with specialist services.
Give us a call
If you want to talk to us, we have several phone numbers you can call – for general information or specific queries.