Accessibility and disability

Supporting the needs of all our customers

Our services

Blind or visual impairment

Practical ways to make banking easier if you’re blind, have sight impairment or difficulty reading.

Deaf, hearing loss or speech impairment

How we can help make banking easier if you’re deaf, hard of hearing or have a speech impairment.

Mobility or dexterity impairment

Tools you may find useful to access our branches and services.


We offer services to reflect the fact that people learn and understand information in different ways.

Living with illness or disability

How to get the right support with your finances and for your wellbeing

Third-party access to bank accounts

There may be circumstances – now or in the future – where you or someone else will need a bit of help with managing money. There are many types of third-party access available, so it’s important you choose the right one.

Other services and information

Changing your settings

If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.

Our guides

Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure [PDF, 3.74MB].

Also, our ‘Banking Made Clearer’ quick reference guide [PDF, 6.13MB] was written in partnership with the British Institute of Learning Disabilities. It uses simple, clear language with lots of imagery.

Contact us

Our ambition is to become the most accessible bank. This is an ongoing process so please let us know if you have suggestions of what more we can do.


If you use BSL (British Sign Language), talk to us safely and easily through our SignVideo service.

Send us a message

Get help with your banking when it's convenient for you.

Find a branch

If you prefer a face-to-face service, come and see us. Search for branches with specialist services.

Give us a call

If you want to talk to us, we have several phone numbers you can call – for general information or specific queries.