Blind or visual impairment
Practical ways to make banking easier if you’re blind, have sight impairment or difficulty reading.
Supporting the needs of all our customers
Practical ways to make banking easier if you’re blind, have sight impairment or difficulty reading.
How we can help make banking easier if you’re deaf, hard of hearing or have a speech impairment.
Tools you may find useful to access our branches and services.
We offer services to reflect the fact that people learn and understand information in different ways.
How to get the right support with your finances and for your wellbeing
Getting help, or helping someone else
From power of attorney to Court of Protection orders, we explain the options for getting help to manage your accounts, and what to do if you’ve been appointed to help someone else.
If you want to make your computer or device easier to use, we’ve created a site with disability charity AbilityNet to show you how to do so.
Keeping you up-to-date
We’re committed to inclusive design and accessible services – using new technology to make banking easier for you.
Read more about our accessible services and other ways to bank in our ‘Making banking easier’ brochure [PDF, 3.74MB].
Also, our ‘Banking Made Clearer’ quick reference guide [PDF, 6.13MB] was written in partnership with the British Institute of Learning Disabilities. It uses simple, clear language with lots of imagery.
Our ambition is to become the most accessible bank. This is an ongoing process so please let us know if you have suggestions of what more we can do.
If you use BSL (British Sign Language), talk to us safely and easily through our SignVideo service.
Get help with your banking when it's convenient for you.
If you prefer a face-to-face service, come and see us. Search for branches with specialist services.
If you want to talk to us, we have several phone numbers you can call – for general information or specific queries.